Client Care Consultant (m/w)

 

Client Care Consultant (m/w) Ungerboeck Systems International GmbH Karlsruhe Answer enquiries in our support center (contact per phone, e-mail and web portal) from our clients in the EMEA region; Identify, research and present independently solutions for technical issues (relating to server, client, cloud hosting.

Client Care Consultant Means Team Spirit An Company Culture And Highly Motivated Staff We Are The Market-leading Software Solution Provider For The Events Industry - We Provide The Software Business Backbones For Many Of The Largest And Most Entertaining Events Exhibitions And Venues Around The Globe We Are Proud To Be Working Together With Some Of The Most Successful Organizations Worldwide Including World-renowned Exhibition Organizers Established Football Clubs And Many More Key Responsibilities Answer Enquiries In Our Support Center (contact Per Phone E-mail And Web Portal) From Our Clients In The Emea Region Identify Research And Present Independently Solutions For Technical Issues (relating To Server Client Cloud Hosting Installation Upgrades Emailing Etc) And Functional Issues Within Software (more Than 40 Different Modules) And Coordinate With 3rd Level Support Or Other Departments Document Issues And Resolution Process Monitor Compliance With Our Service Level Agreements Communicate Proactively With (key) Users In The Events Area Concerning The Status Of The Issue Resolution Interested Software Sandra Bujnoch Hr Manager Jobsemea@com +49 721 35501-324 Requirements Minimum 2 Years´ Experience In Customers Support In An Environment High Customer And Service Orientation Very Good Communication Skills In Particular In Phone Communication High Quality Awareness As Well As Detail-oriented And Solution-oriented Working Style Very Good English And German Language Skills French Language Skills Are A Plus Good Knowledge Of Windows Xp/vista/7 And Microsoft Office Technical Understanding Knowledge Of Ms Sql Is An Advantage What We Offer Wide Variety Of Tasks To Service Our Customers In The Very Exciting Events And Entertainment Industry Competitive Compensation Package Excellent Career Building Opportunities - Many Of Our Positions Are Filled From Within Flat Hierarchies Environment And Flexible Working Hours Client Care Consultant (m/w) Answer Enquiries In Our Support Center (contact Per Phone E-mail And Web Portal) From Our Clients In The EMEA Region Identify Research And Present Independently Solutions For Technical Issues (relating To Server Client Cloud Hosting Karlsruhe

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